FAQ

What wax is used in your products?
In both our candles and wax melts we use ecosoya wax. We chose this type as it is biodegradable, vegan friendly and cruelty free.

How can I contact you?
You can contact us via email:
manchesterwaxmeltsgb@outlook.com

How long will it take for my order to be dispatched?
All orders are dispatched within 7 days of ordering.

My order has arrived damaged/missing items?
If your order has arrived either broken or items are missing the please do contact us via email. We require your order information in the email, including your order number, so that we can resolve this as quickly as possible. 

My order has not arrived?
If your order hasn’t arrive within 10 days working days then please get in contact with us via email.

 

Are the wax melts safe to use around animals?
As with any product being used around the home, caution should be taken. Our products contain fragrance oils which can be harmful if consumed. Always make sure that that our products are kept out of reach from children and pets.

 

How long with the fragrance last?
Our wax melts are highly scented using high quality fragrance oils, although each fragrance will vary in regards to burn time due to the density of the fragrance. If you’d like a stronger and more lasting aroma, simply add more pieces to the well of your burner, however we recommend to only burn one piece at a time.